The EU General Data Protection Regulation (GDPR) replaces the 1995 EU Data Protection Act. GDPR legislation is designed to strengthen the rights that EU individuals have over their data and create uniform data protection laws across Europe.

‘Personal data’ means “any information relating to an identified or identifiable natural person”. Roadrunners Despatch Ltd processes the following relevant and appropriate personal data of its customers; name and address details, place of residence, email address, parcel details, signature of delivery, consignee deposit authorisation, delivery data, points of time and credit card payments.

At Roadrunners Despatch Ltd, we strive to deliver an excellent customer experience, earning the trust of thousands of users each year. We will continue to make additional required operational changes resulting from the new legislation. Roadrunners Despatch Ltd will keep our clients and partners informed throughout this process.

Personal Data Protection

Roadrunners Despatch Ltd collects and processes your data in relation to its internet portals and acts in compliance with applicable laws on data protection in Europe and the Rest of World.

Data is protected on highly secured servers and encrypted using industry standards.

Roadrunners Despatch Ltd currently uses a market leader in secure information destruction. Their data security processes ensure compliance with Data Protection legislation and function under best practice guidelines in an efficient, environmentally friendly, and cost-effective way.

Any employee personal data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

Contractual & Legitimate Interest

Roadrunners Despatch Ltd and the consignor agree that the Roadrunners Despatch Ltd will deliver customers parcels to its consignees. Roadrunners Despatch Ltd only collects, processes, and utilises personal data to the extent which is necessary to establish, maintain and terminate a contractual relationship which was established in order to supply transportation services in accordance with the International Carriage of Goods by Road (CMR) Convention.

We are obligated to store the confirmations of receipt of all consignments and processing operations necessary in order to perform the contract.

Retention Period

Roadrunners Despatch Ltd retains personal data required for the delivery of parcels. To comply with legal requirements this data is archived securely for up to 5 years.

Disclosure of Personal data

At Roadrunners Despatch Ltd, we are committed to protecting and respecting the privacy of individuals and take our obligations under data protection legislation seriously.

Personal data will be solely used for the purpose of delivery or returns. Roadrunners Despatch Ltd does provide personal data to sub-contractors to Roadrunners Despatch Ltd, as well as third party carriers and other processors to the benefit of the service performance.